When you see a product you like simply type in the quantity you wish to buy and click the 'Buy' button. You can view 'Your Basket' at any time by clicking the 'Basket' button at the top of the page.
You can remove items from your basket by entering a quantity of '0' next to the product and clicking the 'Update' button or by clicking on the grenade icon.
You can change the quantity of each product. Remember to click the 'Update' button. When you have finished shopping click the 'Checkout' button.
Either login using details from an existing account (if you have forgotten your password click on the link and we will send it to you) or create a new account at Fact Surplus.
If you are a new customer please enter your invoice and delivery details. If you are a returning customer you can choose existing addresses to use for invoices and deliveries or add new ones.
Choose your method of payment: either securely online using a credit or debit card or create an easy to print order to send by fax or post.
Enter your credit or debit card details. We accept Switch Maestro, Mastercard, Solo, Connect, Delta and Visa. This is a secure system. We do not store your credit card details on our server after payment for your order has been processed.
Review your order and add notes if you would like to.
Click the 'Place order' button to complete the transaction.
You will be sent an email message with your order details. We will also send notification to you by email when you order has been despatched.
Ordering by phone
Simply call 01473 286945 between the hours of 9.00am and 5.00pm Monday to Thursday or 9.00am and 4.00pm on Fridays (excluding Bank Holidays) and tell us what you'd like. We accept MasterCard, Visa, Delta, Connect, Switch Maestro and Solo payments over the phone.
Ordering by post
Either fill in the order form or generate a pre-filled order online. Send it together with credit/debit card details or payment (either cheque or postal order made payable to 'Fact Surplus') to:
Fact Surplus, 46 Alexandra Rd, Ipswich, Suffolk, IP4 2RL
If you want to return a product simply send the unused product back to us in the original packaging to:
Fact Surplus, 46 Alexandra Rd, Ipswich, Suffolk, IP4 2RL.
Our Customer Services department is open Monday to Friday, 9am to 5pm (except Bank Holidays). To contact us please call +44 (0)1473 286945, send an email to firstname.lastname@example.org or alternatively you can write to us at: Fact Surplus, 46 Alexandra Rd, Ipswich, Suffolk, IP4 2RL.
If you have a complaint about our services or products please contact Customer Services. All complaints will be dealt with in a fair and confidential manner. It is our policy to acknowledge your complaint within 5 working days and we will endeavour to resolve the dispute within 30 days, keeping you informed along the way.
We welcome any comments which help to improve our services.